PAUL NEDEAU, CPTD

I developed an engaging gamification concept to deliver product & solution training to both employees and customers. See more storyboards for this concept in the Tools page of this site.

Don Elliott (left) and I developed a podcast series for HVACR technicians so they could "learn while they drive" to their next customer site for repairs.

I developed & launched this food retailing expertise program to ensure employees working with retail customers understood the industry.

I led the ERP training program during a its 2+ year implementation of Microsoft Dynamics for the company's operation team.

This results-based scorecard demonstrates how our L&D team created value for multiple business teams we supported.

We created a comprehensive learning path for employees learning a new ERP software implementation that included pre-training, training, and post-training plans.

Solving repair issues for large, complex systems often requires teams of technicians. Here, 4 technicians are challenged to solve mechanical issues.

We offered ongoing training support to help new technicians learn the new service & install mobile app.

I created a new communication support site to support the implementation of a new ERP software program.

I created multi-media materials to help employees make the transition to a new ERP software program as part of our change management strategy.

We re-tooled our team scorecard with infographics and immediately received greater executive level support.

Training service technicians in the factory where the original equipment is manufactured is one of the most effective ways to ensure best-in-class service.

As a learning and development team, we re-tooled our mission and positioned ourselves to partner with nearly every facet of our organization.

In today’s competitive landscape, we need our people to perform better, learn more quickly, and connect people and ideas. Here we connect people around topics where they can interact and get a burst of ideas.

Using SharePoint, I developed a new communication & training site to support the Operations team during post-implementation of the new ERP platform.

I led a team to design, develop and launch a technical troubleshooting web-app for technicians who needed to quickly diagnose and repair issues for refrigeration systems.

Here, the sales team is practicing setting the new product plan-o-grams before the big "cold and cough" season.

I designed a complete frozen foods merchandising training program for a major retailer.